Best Help Desk Software for Ecommerce

The best ecommerce help desk software ensures your customers receive the support and care they need most when shopping online with your brand. Help desk software solutions organize all guidance and help requests from different channels into one environment, so you can track interactions with customers over time.

A help desk solution for e-commerce also makes it easier to keep track of the issues customers are having and those that still need to be resolved. This ensures you have the best chance of keeping happy, satisfied customers.

Today, we'll take a look at some of the leading help desk solutions on the market to help you make the right decision for your ecommerce store.

1. HubSpot Service Center

hubspot Service Center - Best Help Desk Software for Ecommerce

Designed to simplify sales and customer service in one convenient package, HubSpot's Service Center is one of many comprehensive "hub" environments offered by the HubSpot team. This solution naturally "hubs" with the rest of HubSpot, so companies can access sales, marketing and customer service tools in one place.

HubSpot gives you access to a comprehensive CRM where you can track customer relationships and learn more about how to connect with your audience. There is a knowledge base to reference valuable information, a series of customer feedback surveys and extensive reporting tools. You'll also unlock things like live chat and WhatsApp integration.

HubSpot is a great option for a range of business users who want to provide their customers with a personalized, meaningful experience. If you use the paid plan, you also get decent support from the team for your agents.

Price? ? ? ?

Various Features HubSpot's "Hub" technology is provided for free, such as your powerful CRM, certain chat features and ticketing tools. However, if you really want to get the most out of HubSpot, you need to be willing to pay the monthly fee.

When you pay annually, fees start at around $45 per month. However, the cost of the "Pro" plan can quickly increase to $360 per month, and the cost of enterprise features can increase to $1,200. If you want access to other hub plans, you'll have to pay extra.

advantage:

Integration with many popular tools

Featured Premium Features

Extensive marketing and sales tools

Free Features for Beginners

Collect data in multiple ways

shortcoming:

Can quickly become an expensive investment

Takes some time to learn all features

Who is it best for? ✅

If you want a highly scalable solution for your business, HubSpot is a great option to access everything from sales and marketing tools to service features email list in one space. While not the cheapest tool on the market, it offers many powerful features.

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2. 的Freshdesk

freshdesk - Best Help Desk Software for Ecommerce

An award-winning cloud-based customer support solution, Freshdesk is designed to keep companies and their consumers connected. This affordable and very easy-to-use solution is full of valuable features that improve community service. In addition to the information center, automation and community center, a fast and efficient ticketing service is standard.

Freshdesk provides collaboration and ticketing tools for agents of all sizes, including private notes, notifications, and chat for new agents working on tickets. All of these features help increase productivity and ensure you can focus on delivering meaningful experiences to your customers.

Like many leading help desk solutions, Freshdesk also allows users to manage all customer inquiries from the same centralized space. This helps ensure that agents spend less time searching for information and more time doing important work.

Price? ? ? ?

Freshdesk pricing starts with a free option for simple social ticketing and email. If you're running a small business on a budget and don't need a lot of advanced features, you can use this free option. The paid package for the 'Growth' option is £12 per agent per month, followed by the "Pro" package at £35 per agent per month.

There is an 'Enterprise' package starting from £60 per agent per month, with a number of bonus features for an extra fee. The more you pay, the more features you can expect.

advantage:

Excellent customer service lines and support

Omnichannel assistance across various channels

Great integration and API

Easy to use for beginners

Many robotic tools and artificial intelligence capabilities

shortcoming:

Small learning curve thanks to extensive functionality

Best for Small Businesses

Who is it best for? ✅

If you're a small business owner looking for an easy-to-use help desk management solution, Freshdesk is a great choice. It's convenient, has a lot of useful features, and even has a free version for beginners.

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3. Gorgias

gorgias - Best Help Desk Software for Ecommerce

One of the most popular help desk solutions on the market today, Gorgias provides a quick and easy way for businesses to track interactions with customers and manage potential issues. The solution is already popular with leading companies such as RadioShack and Steve Madden. It gives teams the tools to track customer issues, answer them, and resolve issues.

No matter where your team members are in today's flexible work environment, Gorgias will ensure you can bring all members together in one unified space. In a shared inbox, it's easier to keep track of issues that need attention, and you can even prioritize some of the most important tasks your employees need to work on.

There are plenty of options for integrating your Gorgias Help Desk with leading store building tools like Shopify and BigCommerce, so you can instantly connect to the worlds of ecommerce and help desk.

Price? ? ? ?

When purchasing Gorgias, there are a number of different pricing options to choose from. The Basic plan starts at $50 per user per month and supports management of up to 350 tickets, with an additional $100 per 25 tickets.

Upgrading to the "Pro" plan costs $250 per user per month for up to 2,000 monthly passes, and each additional 25 passes will cost $625. Alternatively, there's a "Premium" plan for $5,000 per user per month that supports 14 monthly passes for just $100 per additional pass.

Custom enterprise pricing packages are also available if you have specific needs.

advantage:

Excellent, comprehensive help desk with issue tracking

The backend environment is easy to use and intuitive

Scalable for large enterprises

Excellent automation capabilities

Integrates with a range of website building tools

shortcoming:

can get very expensive very quickly

May not be suitable for small companies.

Who is it best for? ✅

Gorgias is best for larger companies running omnichannel stores across a range of platforms. The technology will help you track service requests with extensive automation and insightful reporting tools.

👉 Read our Gorgias review .